Privacy Policy

This Privacy Policy (“Policy”) describes how Fraghill Technologies Private Limited (“Fraghill,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of users (“User,” “you,” or “your”) who access, browse, or transact on our website www.fraghill.com (the “Website”). This Policy is in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws and regulations in India.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity and Contact Information: Full name, email address, mobile number, billing and shipping addresses.

  • Payment Information: UPI ID and card details, which are processed securely via trusted third-party payment gateways.

  • Technical Information: IP address, browser type, device information, operating system, and time zone settings.

  • Usage and Behavioral Data: Purchase history, fragrance quiz results, browsing patterns, and interactions with our smart devices or mobile application (if applicable).

  • Location Data: Collected only with your explicit consent through device/app permissions.

2. Purpose of Collection and Use

Your personal data is collected and processed for the following legitimate purposes:

  • To process, fulfill, and deliver your orders efficiently.

  • To personalize your shopping experience and recommend products based on your preferences.

  • To provide timely customer support, manage feedback, and resolve complaints.

  • To keep you informed about your order status, updates, promotions, and offers (only if you have opted in).

  • To meet legal, regulatory, and compliance obligations.

3. Disclosure of Information

We do not sell, rent, or trade your personal data. However, we may disclose your information in the following cases:

  • To authorized service providers, including logistics partners, payment gateway providers, and IT vendors, strictly for business operations.

  • To legal authorities, when required by applicable law, regulation, legal process, or governmental request.

4. Data Security

We employ robust technical and organizational measures to safeguard your personal data. These include but are not limited to:

  • SSL encryption to secure data transmission

  • Firewalls and intrusion prevention systems

  • Role-based access controls and regular security audits